30-Day Support
Every Autopen machine purchase includes 30 days of remote support and up to $300 in replacement parts to help you get set up and running.
What's Included
- ✓Up to $300 in replacement parts per machine if a part fails under normal use during the first 30 days
- ✓Free phone support for setup help, troubleshooting, and operation questions
- ✓Help with initial pen holder alignment and envelope feeding
- ✓Troubleshooting common issues (skipping, ink flow, alignment)
How the Parts Allowance Works
- The 30 days start on the date your machine is delivered or picked up.
- The $300 allowance is a combined total for the full 30 days, per machine — not per part or per issue.
- It covers parts and standard ground shipping of those parts. You install them with our help over the phone.
- If a repair needs more than the remaining allowance, you can pay the difference at our standard parts pricing.
- Report the problem before the 30 days are up. We may ask for photos or video, and we may ask you to send the old part back.
- Contact us before buying parts. We can't reimburse parts bought elsewhere.
What's Not Covered
- Pens, refills, ink, pads, envelopes, and other consumables
- Damage from misuse, accidents, power surges, moving the machine, or modifications
- Cosmetic wear that doesn't affect operation
- Computers, software, software licenses, and renewals
- Labor, on-site visits, or shipping the machine itself
Remote Support Only
Our 30-day support is provided remotely via phone. We do not offer in-person visits or on-site support. This keeps our prices low while still ensuring you have the help you need to get your machine running.
After 30 Days
After 30 days, we're still here. These machines are built to last and easy to service. Contact us for replacement parts (billed at standard pricing) and troubleshooting — we respond within one business day.
Support, Not a Full Warranty
These are used machines sold as-is, and we represent their condition honestly. Our 30-day support is a limited parts allowance plus phone help to get you running — not an unlimited repair warranty. The complete terms are in Section 7 of our Terms of Service. If you're not happy with your machine, our 30-day return policy also applies.