Included with every purchase
30-Day Support
Every autopen machine purchase includes 30 days of support to help you get set up and running.
What's Included
- ✓Free spare parts for 30 days if something needs replacement
- ✓Free phone support for setup help, troubleshooting, and operation questions
- ✓Help with initial pen holder alignment and envelope feeding
- ✓Troubleshooting common issues (skipping, ink flow, alignment)
Remote Support Only
Our 30-day support is provided remotely via phone. We do not offer in-person visits or on-site support. This keeps our prices low while still ensuring you have the help you need to get your machine running.
After 30 Days
After your support window, we encourage self-service. Our support docs, troubleshooting guides, and spare parts catalog are available on the site. You can also reach out for paid support if needed.
Not a Warranty
This is a support window, not a warranty. These are used machines sold in the condition described. We do our best to accurately represent each machine's condition, and the 30-day support period ensures you have help getting started.