Privacy Policy

1. Overview

Autopen Warehouse ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our Site, you consent to the practices described in this policy. If you do not agree, please do not use our Site.

2. Information We Collect

Information You Provide

• Contact information: name, email address, phone number, and mailing address when you submit a contact form, request a freight quote, or communicate with us
• Payment information: payment details are processed through Stripe — we do not store your full credit card number on our servers
• Shipping information: delivery address, freight preferences, and pickup scheduling details
• Order information: machine selections, purchase history, and order status

Information Collected Automatically

• Usage data: pages visited, time spent on the Site, referring URLs, and browser type
• Device information: IP address, operating system, and device type
• Cookies and similar technologies: we use cookies and similar tracking technologies to improve your experience and analyze Site usage

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including freight arrangements
• Communicate with you about your purchase, order status, or inquiries
• Provide 30-day post-purchase support
• Improve our Site, product listings, and user experience
• Send order confirmations and transaction-related communications
• Comply with legal obligations and prevent fraud
• Analyze Site usage and performance

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Stripe: to process payments securely. Stripe has its own privacy policy governing how it handles your payment data.
• Freight carriers: to arrange delivery of your machine. This includes your name, address, and contact information necessary for shipping.
• Service providers: third-party services that help us operate our Site, process data, or provide analytics
• Legal requirements: if required by law, regulation, or legal process, or to protect our rights and safety

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:

• Order and transaction records for accounting and tax purposes
• Contact information for ongoing customer support
• Usage data for Site analytics and improvement

If you request deletion of your data, we will comply where legally required, though we may retain certain information as needed for legal, accounting, or dispute resolution purposes.

6. Cookies

Our Site uses cookies and similar technologies to enhance your experience. Cookies may be used for:

• Session management and authentication (for admin users)
• Analyzing Site traffic and usage patterns
• Remembering your preferences

You can control cookies through your browser settings. Disabling cookies may affect certain functionality of the Site.

7. Third-Party Links and Services

Our Site may contain links to third-party websites or services, including Stripe for payment processing. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

8. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing of your data
• Receive a copy of your data in a portable format

To exercise any of these rights, contact us through our Contact page. We will respond to verified requests within a reasonable timeframe.

10. Children's Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected data from a child under 13, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact

If you have questions or concerns about this Privacy Policy or our data practices, contact us through our Contact page.