Frequently Asked Questions
Common questions about autopen machines, shipping, support, and buying.
What is an autopen machine?
An autopen machine is a device that replicates handwriting using a real pen. It moves a pen across paper to produce writing that looks like genuine handwriting — because it is genuine pen on paper.
Are these machines guaranteed to work?
Every machine we sell has been tested to confirm it is operational. We grade each machine's condition honestly (excellent, good, fair, or as-is) and provide detailed condition notes and photos so you know exactly what you're getting.
What does 'Universal Plus' mean?
The Universal Plus is the specific autopen model we sell. It's a well-established machine known for reliability in envelope and handwritten mail workflows.
How does shipping work?
Each machine is palletized for safe transit. We offer free local pickup at our Louisville, Kentucky facility, or we can arrange freight shipping to the lower 48 states. You pay the machine price upfront, then we calculate freight based on your delivery address. Freight is billed separately.
What does the 30-day support include?
Free spare parts for 30 days if something needs replacement, plus free phone support for setup help and troubleshooting. This is remote support only — we do not provide in-person visits. After 30 days, our support docs and parts catalog are available for self-service.
Can I buy more than one machine?
Yes. Contact us about bulk orders and we can discuss availability and pricing.
Do you offer local pickup?
Yes. Free local pickup is available at our facility in South Louisville, Kentucky. Contact us to schedule a pickup time.
What if my machine has an issue after the support period?
Our support docs and spare parts catalog are available on the site. These machines are serviceable, and many common issues are covered in our troubleshooting guides.