Universal Plus basic instructions
A downloadable PDF for the core Universal Plus operating reference. Keep it nearby when setting up the machine or checking the basic controls and operating procedure.
Support & Documentation
Your customer portal brings together the Universal Plus instructions, Autograph software, license access, and practical training that comes with your machine. When the documentation is not enough, we are here to help with setup, operation, and troubleshooting.
Available in the portal
Documentation for the machine and software you use
These are the resources currently provided to eligible customers. Access is tied to the email used for the machine purchase, and the portal shows the material that applies to that machine.
Simple Autograph: Universal Plus Quick Guide
A portal guide for building a mail piece in Simple Autograph, bringing in Excel or CSV recipient data, positioning messages in the red teardrop writing areas, and exporting the Universal Plus.binfile used by the machine.
Autograph software and license access
Download the Windows Autograph installer from the machine page, then securely reveal the license assigned to your organization and machine when you are ready to activate the software.
Autograph workflow training
Private training walks through the Autograph interface and setup, including AP Setup. The material applies to Universal Plus and Uniprod workflows; some screens may look different depending on the Autograph version installed.
From an Autograph job to the Universal Plus
The quick guide follows the real workflow: choose the stock size, enter or import the writing, check the longest recipient data, place every message inside a teardrop writing area, and export the job as a Universal Plus .bin file. That file is moved to the machine by SD card. The portal training is there when it is more useful to see the Autograph controls on screen.
- Set stock size, message width, font size, spacing, and writing order.
- Use spreadsheet or CSV fields for personalized mail pieces.
- Preview representative records before exporting the machine file.
- Keep software downloads and machine-linked license details in one protected place.
Help when the documentation does not answer it
Every machine includes remote setup support. We respond within one business day and can work through the issue with you by phone or email.
Machine setup
Guidance for pen loading, alignment, ink flow, envelope positioning, feeding, and the first successful run.
Software workflow
Help with the Windows installer, activation, Autograph job setup, mailing-list data, and Universal Plus file export.
Replacement parts
We stock common replacement parts and can help identify what your machine needs. Included support covers up to $300 in replacement parts during the first 30 days.
Need help getting into the portal?
Sign in with the email used for your machine purchase. We will send a secure sign-in code to that inbox. If your purchase is not linked or a resource is missing, contact us and include the purchase email and machine serial number when available.
info@autopenwarehouse.com