Terms of Service

1. Overview

These Terms of Service ("Terms") govern your access to and use of the Autopen Warehouse website ("Site") and your purchase of used autopen machines and related products from us. By using this Site or completing a purchase, you agree to be bound by these Terms. If you do not agree, do not use the Site or make a purchase.

2. Used Machines — Sold As-Is

All machines listed on this Site are used and are sold "as-is" with no express or implied warranties beyond the limited support and parts coverage in Section 7. While we make every effort to accurately describe the offer, photos are representative of the machine model and general appearance, not the exact machine you will receive. Cosmetic wear, scuffs, and small details can vary from machine to machine.

Used machines may have wear, defects, or issues not visible in photographs or noted in descriptions. You acknowledge that you are purchasing a used product and accept the inherent risks associated with used equipment.

3. Product Listings and Accuracy

We strive to provide honest and accurate photos, descriptions, and fulfillment details. However, we do not warrant that:

• Photos include every cosmetic mark or every angle of the machine you receive
• Photographs show every angle, component, or imperfection
• Descriptions include every detail about a machine's history or operation
• All accessories, parts, or components shown in photos are included unless explicitly stated
• The machine will meet any specific performance standard beyond basic operability at the time of testing

If you have questions before purchasing, contact us. We are happy to explain how orders are fulfilled.

4. Pricing and Payment

All prices are listed in US dollars. Payment is processed through Stripe at the time of purchase. The listed price covers the machine only — shipping is billed separately.

We reserve the right to correct pricing errors and to cancel or modify orders in the event of a pricing mistake, even after payment has been processed. If this occurs, we will notify you and issue a full refund of the machine price.

5. Shipping and Pickup

After purchasing a machine, you may choose:

• Free local pickup at our Louisville, Kentucky facility (by appointment)
• Coordinated shipping to the lower 48 states — you will receive a shipping quote and pay separately before the machine ships

Shipping costs vary by distance, weight, and delivery type (residential vs. commercial) and the best transport method for that order. We do not ship internationally right now.

6. Returns and Refunds

We accept returns under the following conditions:

• Returns must be initiated within 30 days of delivery
• The machine must be returned in the same condition as it was shipped to you — no additional wear, damage, missing parts, or modifications
• The buyer is responsible for all return shipping costs, including shipping to send the machine back to our Louisville, Kentucky facility
• Upon receipt and inspection, if the machine is in the same condition as shipped, we will refund the machine purchase price only
• Shipping charges are non-refundable — this includes both the original outbound shipping cost and any return shipping costs
• If the machine is returned in a different condition (additional damage, missing parts, signs of misuse), we reserve the right to deny the return or issue a partial refund at our discretion

To initiate a return, contact us at the email or phone number listed on our Contact page or email info@autopenwarehouse.com. Do not ship a machine back without prior authorization.

7. 30-Day Support and Limited Parts Coverage

Every machine purchase includes 30 days of post-purchase support beginning on the date of delivery, or the date of pickup for local pickup orders (the "Support Period"). Support Period coverage is limited to the terms in this section.

7.1 Remote Support

• Phone and email support for setup and troubleshooting
• Remote guidance on alignment, pen loading, ink flow, and envelope feeding
• Access to documentation and our spare parts catalog

Support is remote only. We do not provide in-person visits, on-site service, or bench repair labor as part of the Support Period.

7.2 Replacement Parts — Up to $300 Per Machine

If a mechanical or electrical part of your machine fails under normal use during the Support Period, we will provide replacement parts at no charge up to a combined total of $300 in value per machine (the "Parts Allowance"). Part value is based on our standard parts pricing at the time of the claim. The Parts Allowance:

• Is a single, combined limit for the entire Support Period — it does not reset per part, per claim, or per issue
• Applies per machine purchased and does not combine or transfer between machines on multi-unit orders
• Covers parts only. Installation is performed by you, with our remote guidance
• Includes standard ground shipping of covered parts to addresses in the lower 48 states. Expedited shipping is at your expense
• Has no cash value and cannot be redeemed for a refund, credit, store credit, or unrelated products
• Is available only to the original purchaser and is not transferable if the machine is resold

If needed parts exceed the remaining Parts Allowance, you may pay the difference at our standard parts pricing. We decide in our reasonable discretion whether a part has failed and which replacement is appropriate, and we may supply new, used, or refurbished parts of equivalent function.

7.3 What Is Not Covered

The Parts Allowance does not cover:

• Consumables and normal wear items, including pens, refills, ink, pen tips, pads, and paper or envelope stock
• Damage caused by misuse, abuse, accidents, drops, liquid, improper voltage or power surges, improper installation, or operation outside the machine's intended use
• Damage caused by modifications, disassembly beyond our guidance, or repairs performed by anyone other than us or someone acting at our direction
• Damage that occurs after delivery or pickup, including damage from relocating the machine
• Cosmetic wear, scratches, scuffs, or discoloration that do not affect operation
• Computers, monitors, operating systems, software, software licenses or renewals, and third-party accessories
• Labor, technician time, on-site visits, or the cost of shipping the machine to or from any location
• Lost revenue, missed mailing deadlines, wasted materials, or any other indirect losses

7.4 How to Make a Parts Claim

Contact us before the Support Period ends with your order information and a description of the issue. Claims first reported after the Support Period ends are not eligible for the Parts Allowance. We may ask for photos, video, or remote troubleshooting steps to confirm the failure, and we may require you to return the failed part before or after we send a replacement. Parts claims must be authorized by us before any parts are ordered or purchased; we do not reimburse parts bought from third parties.

7.5 After the Support Period

After 30 days, replacement parts remain available for purchase and we continue to offer troubleshooting help, but parts are billed at our standard pricing and the Parts Allowance no longer applies.

7.6 Exclusive Remedy and Disclaimer

The remote support and Parts Allowance described in this section, together with the return rights in Section 6, are your sole and exclusive remedies for any defect, failure, or nonconformity of a machine. We may, at our option, offer a return under Section 6 in place of providing parts.

Except as expressly stated in this section, machines are sold as-is and we disclaim all other warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. To the extent any implied warranty cannot be disclaimed under applicable law, it is limited in duration to the 30-day Support Period.

8. Limitation of Liability

To the maximum extent permitted by law, Autopen Warehouse shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your purchase or use of a machine, including but not limited to loss of profit, business interruption, or damage to property.

Our total liability to you for any claim arising from a purchase shall not exceed the amount you paid for the machine.

9. Intellectual Property

All content on this Site — including text, images, logos, and design — is the property of Autopen Warehouse and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without prior written permission.

10. External Links

This Site may contain links to third-party websites or services (including Stripe for payment processing). We are not responsible for the content, terms, or privacy practices of any third-party site.

11. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

12. Governing Law

These Terms are governed by the laws of the State of Kentucky, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Site shall be resolved in the courts located in Jefferson County, Kentucky.

13. Contact

If you have questions about these Terms, contact us through our Contact page or by email at info@autopenwarehouse.com.