Return Policy

30-Day Return Window

Autopen Warehouse accepts returns for defective and non-defective used Autopen machines within 30 days of delivery. Returns must be authorized before a machine is shipped back to us.

Return Condition

Returned machines must be in the same condition as shipped, with no additional wear, damage, missing parts, or modifications. All included accessories, parts, and documentation must be returned with the machine.

Return Shipping and Fees

• The buyer is responsible for all return shipping costs back to our Louisville, Kentucky facility.
• Original outbound shipping charges are non-refundable.
• Return shipping charges are non-refundable.
• We do not charge a standard restocking fee, but we may reduce or deny a refund if a machine is returned damaged, incomplete, or in a different condition than shipped.

Refunds

After we receive and inspect the returned machine, approved returns are refunded for the machine purchase price only. Refunds are issued to the original payment method.

Exchanges

We do not offer exchanges. Availability can change, so a replacement Universal Plus machine may not be available. Contact us if there is a problem and we will help find the cleanest path forward.

How to Start a Return

Contact us before shipping anything back. Email autopenwarehouse@gmail.com or use the Contact page with your order information and the reason for the return. Do not ship a machine back without prior authorization.

Related Policies

This return policy is part of our broader Terms of Service, which also covers used-machine condition, shipping, and purchase terms.